Hey, it’s an angry rant! Haven’t seen one of these in a while! To be mailed (that’s right, mailed) tomorrow.
Omni Credit Services
Kerry Murphy, General Manager
4710 Eisenhower Blvd. Suite B3
Tampa, FL 33634
Dear Ms. Murphy,
I am writing to explain a problem I have been having with your company for the past two years. Several times a month—and often it’s much more frequent than that—my husband and I receive phone calls to our home phone from people asking for Douglas Mills. We do not know who Douglas Mills is. On numerous occasions, we have told your operators to remove our number from your database and to stop calling our house. Every time, we are assured that this has been done, yet we still continue to receive phone calls constantly.
Last night, there was a missed call from your company on our phone, so I called the number. Instead of a human picking up, I was greeted with a recording that immediately told me I was on hold. When I was eventually connected to a person, I explained again that Douglas Mills does not live in my house. I asked the female operator for the name of your company out of genuine curiosity, because at this point I am truly trying to get to the bottom of the issue. She told me that it was “OCS” but would not elaborate further. When I told her to stop calling, she hung up on me mid-sentence.
I then called back and spoke to a different operator, Shawn Marcel. When I spoke to him, I asked him the name of the company. He skirted my question numerous times, eventually telling me that the company’s name was Omni, but when I asked what the “CS” stood for, he would not answer. He then told me that I “[had] no business” talking to him or asking him these questions. I said that I absolutely had business with the company since I am constantly receiving phone calls from them. When I told him I was planning to call back if he did not give me the basic information that I felt I was entitled to, he said I could “feel free to waste [my] time” and then hung up on me. Mr. Marcel’s customer service skills were absolutely horrendous and I do not think he belongs in a position where he is expected to interact with other humans on a daily basis.
I called back a third time (this was January 16 at around 7:30pm) and spoke to a woman who was extremely helpful compared to Mr. Marcel. She verified the name of your company and even provided me with a mailing address when I told her I wanted to submit a formal complaint. She also assured me that the phone number was removed from the database, and even though I think there’s a good chance she was lying, I at least appreciate how she treated me with a degree of respect, however disingenuous. Unfortunately, I subsequently looked up OCS online and found the contact information for your Tampa Office. It does not match the PO Box address (P.O. Box 23381, Tampa, FL) that the wonderful operator gave me, so I am now worried that she may have been trying to lead me astray. Perhaps you can explain this discrepancy as I would hate to find out that she is a liar.
In closing, I do not understand why, after explaining the very first time that Douglas Mills does not live at my address and no longer uses that phone number, that I should ever receive another phone call regarding that matter. At this point I truly feel badgered and, as much as you may want me to, there will never be a day when I am magically going to admit that, yes, I really am Douglas Mills.
Please do not call my number ever again, and I would also appreciate a written acknowledgement to this letter.